|UPDATE: After this article was published, the administrators of the Facebook page MEA Customer Survey reached out to Africa Check and said they had bought vouchers from Naivas and issued the vouchers to the winners of the competition as promised in the disputed post.|
Naivas authenticated the claims and subsequently pulled down their Facebook and Twitter posts that had labelled the competition as “fake”.
A post shared on Facebook urges Kenyans to fill in a customer survey to win one of three vouchers to the Naivas supermarket chain, each worth KSh5,000.
The 4 March 2020 post includes a link to a Google Form and says the competition is open from 4 to 18 March.
This form then asks questions about preferred brands of home appliances and other electronics. Once you click “submit” a pop-up reads: “Your response has been recorded please check your email to get the result!”
Africa Check filled in the survey but received no email response. So is this competition legit? We checked.
Naivas say competition fake
Naivas has dismissed the claim on their official Twitter account. The company posted a screenshot of the Facebook post, with “FAKE” stamped in red across it.
The tweet read: “This is NOT from us. DO NOT BE CONNED! KAA RADAR!” “Kaa radar” is Kiswahili for “stay alert”. – Grace Gichuhi
For publishers: what to do if your post is rated false
A fact-checker has rated your Facebook or Instagram post as “false”. What should you do? First, don't delete!
Click on our guide for the steps you should follow.
Africa Check teams up with Facebook
Africa Check is a partner in Facebook’s third-party fact-checking programme to help stop the spread of false information on social media.
The content we rate as “false” will be downgraded on Facebook and Instagram. This means fewer people will see it.
You can also help identify false information on Facebook. This guide explains how.