The message says South African pharmacy and clinic chain Dis-Chem will do free Covid-19 tests for patients without medical aid who are referred through Hello Doctor.
Hello Doctor is a medical app owned by insurance company Momentum.
“To be part of this patients need to access the service *120*394#. No data or airtime is required … please spread this far and wide. This helps the most vulnerable in our society,” the message says.
The same information has also been shared in multiple Facebook posts since 7 June. But it was flagged as potentially false by Facebook’s fact-checking system.
Can patients who are unemployed or don’t have medical aid get a free Covid-19 test through Dis-Chem and Momentum? We checked.
Service ‘free to all South Africans’
Africa Check spoke to Mandy Laemmle, public relations manager at Momentum, who confirmed the content of the message was true and forwarded a press release from the company.
The release says: “The HelloDoctor service is free to all South Africans so that everyone can access medical advice during this health crisis. The partnership with Dis-Chem now allows those members without access to healthcare funding to obtain a test for free from Dis-Chem if referred by a doctor.”
The release encourages people who are worried that they have been exposed to Covid-19 to use a free USSD number, where you dial a number that starts with * and ends with#. Hello Doctor will call them back with medical advice. (Note: USSD numbers cannot be phoned directly.)
Patients can get a referral to be tested for Covid-19 at Dis-Chem from a certified doctor through the app.
The number on the Momentum website is *120*394#. This is the same number as in the circulating WhatsApp message.
Patients must be referred through Hello Doctor in order to be tested at Dis-Chem, in partnership with Momentum. But the service is free if you are uninsured or unemployed. – Naledi Mashishi
For publishers: what to do if your post is rated false
A fact-checker has rated your Facebook or Instagram post as “false”. What should you do? First, don't delete!
Click on our guide for the steps you should follow.
Africa Check teams up with Facebook
Africa Check is a partner in Facebook’s third-party fact-checking programme to help stop the spread of false information on social media.
The content we rate as “false” will be downgraded on Facebook and Instagram. This means fewer people will see it.
You can also help identify false information on Facebook. This guide explains how.