Soon after a statement attributed to Kenya Power, the country’s state-owned utility, started circulating on Facebook. It carries the company’s logo and is headed “Customer Service”. Its subject line reads: “Compensation Process for Recent Power Outage”.
The statement tells customers affected by the power outage to submit their names, electricity accounts and “indicate [the] exact TIME the blackout hit your premises, write down the exact number of premises occupants, [and] provide a list of electrical equipment that weren’t working”.
It adds: “In case you missed your TV news please indicate channel, indicate number and type of mobile phones that lost battery charge. For those who use electric cookers and did not eat supper please give detailed information. In case you lost any refrigerator stored items please indicate type of food, quantity and condition upon restoration of power. Quantify the exact loss in Kenya Shillings. Utmost honesty is called for. KPLC will not deal with exaggerated losses.”
After this procedure, the statement says, customers are to “print the information in MS Excel, take the printed copy and place it in a dustbin and wait for the next blackout”.
Statement fake – and old
Republish our content for free
For publishers: what to do if your post is rated false
A fact-checker has rated your Facebook or Instagram post as “false”, “altered”, “partly false” or “missing context”. This could have serious consequences. What do you do?
Click on our guide for the steps you should follow.Publishers guide
Africa Check teams up with Facebook
Africa Check is a partner in Meta's third-party fact-checking programme to help stop the spread of false information on social media.
The content we rate as “false” will be downgraded on Facebook and Instagram. This means fewer people will see it.
You can also help identify false information on Facebook. This guide explains how.