Back to Africa Check

Pay to ‘upgrade’ or ‘boost’ Fuliza credit limit? Kenya’s Safaricom says to ignore scam messages

A post in a public Kenyan Facebook group offers good rates for users to boost their credit limit on Safaricom’s Fuliza.

Fuliza allows M-Pesa mobile money customers to complete transactions even when they don’t have enough funds in their accounts.


It says users should send a WhatsApp message to “Agent Aden” on the number 076 263 1401 with the word “Fuliza”. 

Similar messages have been posted elsewhere on Facebook, often with a different name and phone number. They can be seen here, here, here, here, here, here, here and here.

The messages give different Fuliza credit limits, with different fees for buying the limits. 

But can people pay to “upgrade” or “boost” their credit limit on Fuliza? We checked. 


Safaricom has only one official phone number

The phone numbers in the messages do not belong to Safaricom. 

The telecoms company says on Facebook that it has only one official number: 072 200 0000. 

According to Safaricom’s frequently asked questions (FAQs) about Fuliza, customers can raise their credit limit by using M-Pesa often and repaying their loans on time. 

Safaricom told Africa Check no third party was able to upgrade Fuliza credit limits.

“No one has the ability to review the limits out there. The posts are fake and fraudulent. We continuously educate our customers to get information directly from us,” the company told us in a direct message on Twitter.

Republish our content for free

We believe that everyone needs the facts.

You can republish the text of this article free of charge, both online and in print. However, we ask that you pay attention to these simple guidelines. In a nutshell:

1. Do not include images, as in most cases we do not own the copyright.

2. Please do not edit the article.

3. Make sure you credit "Africa Check" in the byline and don't forget to mention that the article was originally published on

For publishers: what to do if your post is rated false

A fact-checker has rated your Facebook or Instagram post as “false”, “altered”, “partly false” or “missing context”. This could have serious consequences. What do you do?

Click on our guide for the steps you should follow.

Publishers guide

Africa Check teams up with Facebook

Africa Check is a partner in Meta's third-party fact-checking programme to help stop the spread of false information on social media.

The content we rate as “false” will be downgraded on Facebook and Instagram. This means fewer people will see it.

You can also help identify false information on Facebook. This guide explains how.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
limit: 600 characters

Want to keep reading our fact-checks?

We will never charge you for verified, reliable information. Help us keep it that way by supporting our work.

Become a newsletter subscriber

Support independent fact-checking in Africa.