Back to Africa Check

Scam alert: Kenya’s communications authority not shutting down mobile phone lines

Mobile phone users in Kenya are receiving a text message warning that their phone numbers will be shut down. 

The text claims to be from the Communication Authority of Kenya, formerly known as the Communications Commission of Kenya, or CCK. 

It has also been shared on Facebook and reads: “Dear subscriber, you have exceeded the maximum number of lines allowed per person, we will be able to close your lines, contact CCK on 0101366422 for assistance.” 

Did the communications authority send out the text? We checked.



It’s a scam: ignore and report


The communications authority has cautioned the public against the text messages through their official Twitter account, calling it a scam.

The authority said: “IGNORE such SCAMMERS & REPORT to CA through: [email protected] OR 0703042000.”

Kenyans are cautioned to disregard the text message and not share their personal information over unknown phone numbers. – Grace Gichuhi 




 

Republish our content for free

We believe that everyone needs the facts.

You can republish the text of this article free of charge, both online and in print. However, we ask that you pay attention to these simple guidelines. In a nutshell:

1. Do not include images, as in most cases we do not own the copyright.

2. Please do not edit the article.

3. Make sure you credit "Africa Check" in the byline and don't forget to mention that the article was originally published on africacheck.org.

For publishers: what to do if your post is rated false

A fact-checker has rated your Facebook or Instagram post as “false”, “altered”, “partly false” or “missing context”. This could have serious consequences. What do you do?

Click on our guide for the steps you should follow.

Publishers guide

Africa Check teams up with Facebook

Africa Check is a partner in Meta's third-party fact-checking programme to help stop the spread of false information on social media.

The content we rate as “false” will be downgraded on Facebook and Instagram. This means fewer people will see it.

You can also help identify false information on Facebook. This guide explains how.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
limit: 600 characters

Want to keep reading our fact-checks?

We will never charge you for verified, reliable information. Help us keep it that way by supporting our work.

Become a newsletter subscriber

Support independent fact-checking in Africa.