“Covid Cash Relief from Safaricom,” it reads. “Safaricom PLC will be giving out *KES 2500* to all its users during this *Corona Pandemic* to help people while staying at home. Claim your share now.”
The post links to a website where people can supposedly claim the cash.
But is it legit? We checked.
‘This is false’
Africa Check asked Safaricom if it was giving out money during the outbreak.
“This is false. Information and all our initiatives is available here https://www.safaricom.co.ke/about/media-center/publications/press-releases,” Dennis Mbuvi, a communications business partner at Safaricom, told Africa Check.
Safaricom has posted a screenshot of the message on its Facebook page, with “FAKE” stamped on it.
“Kindly note we have not commissioned any website giving users Covid-19 relief cash,” it says in the caption.
Special rates for educational content
Safaricom then asks users to visit the company website to “learn more about the measures we have taken to support Kenyans”.
These include free mobile money transactions for amounts less than KSh1,000 over the three months, and improved home internet connectivity.
Safaricom has also “provided concessional rates for data access to specific educational content for learning institutions, donated thermal cameras worth KSh10 million to the Ministry of Health and supported the government in the establishment and operation of a 24-7 Covid-19 Information Centre”.
But Safaricom is not giving its customers cash relief of KSh2,500 during the Covid-19 crisis. – Grace Gichuhi
For publishers: what to do if your post is rated false
A fact-checker has rated your Facebook or Instagram post as “false”. What should you do? First, don't delete!
Click on our guide for the steps you should follow.
Africa Check teams up with Facebook
Africa Check is a partner in Facebook’s third-party fact-checking programme to help stop the spread of false information on social media.
The content we rate as “false” will be downgraded on Facebook and Instagram. This means fewer people will see it.
You can also help identify false information on Facebook. This guide explains how.
Fighting coronavirus misinformation
Africa Check is working with the CoronaVirusFacts/DatosCoronaVirus Alliance, a coalition of more than 100 fact-checkers fighting misinformation about the Covid-19 pandemic.
Learn more about the alliance here.
© Copyright Africa Check 2020. Read our republishing guidelines. You may reproduce this piece or content from it for the purpose of reporting and/or discussing news and current events. This is subject to: Crediting Africa Check in the byline, keeping all hyperlinks to the sources used and adding this sentence at the end of your publication: “This report was written by Africa Check, a non-partisan fact-checking organisation. View the original piece on their website", with a link back to this page.