Corrections policy

Our work includes producing reports, factsheets and guides which we publish on the website and make freely available to the media for republication. The reports investigate claims made by leading politicians, public figures, institutions and the media which we believe would have an impact on society if left unchecked.

The factsheets and guides serve as a source of reliable information and advice for reporters and others on important public-interest topics.

All reports published on our website are carefully checked by senior staff before they are published.

If you think we’ve made a mistake, omission or if there’s something you think we could change to make an article clearer, please let us know so we can look into it.

We are grateful for any input that helps us improve our work.

Please send feedback, corrections or complaints to: info@africacheck.org

Help us know exactly what your concerns are by making your comments as clear as possible to assist us to act as quickly as possible. Where possible, please include any links to reference material or data that is publicly accessible.

Process

User feedback and comment can be submitted in the comment section available under every article on our website or through an email to info@africacheck.org. Submissions through these channels are checked daily.

Every comment and feedback item is seen by at least two people at Africa Check – a member of staff, charged with the responsibility of viewing comments and feedback, who decides what we need to do about it. A senior member of staff reviews all comments and feedback to ensure we have not missed anything important.

Generally, we will try to let you know as soon as we have considered your feedback or comment, and if we are making a change in our article in response to it. If we do decide to make a change, it will be highlighted in the article:

  • In the case of a factual error, a note will be appended to the report and labelled “CORRECTION” with an explanation of what has been changed.
  • In the case of clarifications or updates, a note will be appended and labelled “UPDATE” with an explanation of what has been changed.

Finally, if you complain about a report but are not happy with our response, we will offer an internal review, and if necessary, our board of trustees can appoint an independent person to review the complaint.

February 2017